7th Generation iPod Nano will not connect to iTunes after iTunes 11.1.4.62 update

Hello MarkLesch,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

iPod nano: Error message saying that iPod 'could not be identified properly'

http://support.apple.com/kb/TS3218

Verify that your computer meets the minimum system requirements

Verify that iTunes is installed and updated

Restart the computer

Verify that Apple Mobile Device Support is installed

Verify the device's USB connection

Verify that the Apple Mobile Device Service and iPod service are both running

Verify that the Apple Mobile Device Driver is installed

Remove and reinstall iTunes

Best of luck,

Mario

Same problem here as well. Already ran through the troubleshooting options...nothing helped.

I am running windows 8.1 64 bit and iTunes 11.1.4.62.

One thing I noticed was that my ipod connects very briefly and is shown as drive H: (device even says eject before disconnecting) but then disappears/disconnects on its own as the iTunes error window pops up. Has to be an issue with the latest update. Nothing else has changed on my pc other than updating iTunes.

Same problem here too. WIn 8.1, iPod Nano 7th Gen, and newest version of iTunes. Tried everything on the support page but no luck.

Same here, windows 8.1, 7th gen iPod. Tried everything suggested and it worked fine yesterday before I updated, so I'm pretty sure it's the update itself that is causing the problem.

You can add me to the same list with trying to connect 7th gen ipod after the latest update. Tried everything & will not recognize the ipod. Itunes was working fine before the update.

add me to it as well

it is looking like many have Windows 8 who are having issues

my husband just uploaded itunes to his and he running Windows 7 and is getting it to work (well so far)

and add me to the list as well. This apple stuff costs too much to be having these issues. This is beyond frustrating. I've switched cords, plugged them all of my usb ports on my laptop, uninstalled and reinstalled iTunes stopped ans restarted app servive ipod service. i'm done apple needs to come up with a fix now.

Hi,

I have a 4th gen Ipod nano that just stopped synching with itunes just after installing an itunes update this past week. The computer detects the ipod before I open itunes but once itunes opens the ipod "disconnects" and it rejected by itunes...I tried de-installing and re-installing itunes, and followed all steps on the apple website for troubleshooting but still got nothing working...I also have windows 8.1

I hope Apple assesses this and finds a fix if need be. As it stands, I'm disappointed with Apple because I've been wasting my time to no avail.

Thanks Mark!!! I actually deleted all of my Apple stuff as you suggested, and I am a syncing!!!! Thanks!! 🙂

Thanx Mark! that worked for me also!!!!!!

I am having the same problems! My daughter's ipod shuffle works fine, but my (I think I have a 6 gen nano, small square touch screen) refuses to be acknowledged by itunes. VERY frustrating! I am not very tech smart, but I have attempted all the 'fixes' that apple offers and cannot figure it out 😟 Also running the windows 8.1 system.

How would I uninstall and reinstall all the Apple software?

Thanks so much! Worked for me too.

how do you keep all the songs in your library when you uninstall? do they automatically reinstall, or do u create a back up disc and if so how?

How would you recommend going about removing all Apple software? I'm worried about losing my iTunes library!