I tried to update to the new 11.4.1 (i believe thats what it was) for my itunes. it wouldn't download after two attempts so when it popped up saying it was checking for updates i just selected cancel. The issue is that ever since i did that, when i try to open my itunes and error pops up that says, "Runtime Error." How can i fix this without losing my account and/or all of my music!?
Windows Vista
Hey Cory93!
Try using the information in this article to help you troubleshoot this issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thanks for coming to the Apple Support Communities!
Regards,
Braden
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Runtime error
