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unable to join network

I have a 4g iPod touch and everytime I try to connect to my wifi it says "unable to join network" it has no problem joining others however. I have reset the ipod to factory settings aswell reset the network settings. I still cant get it to work... some one PLEASE help me!!!

iPod touch

Posted on Jan 26, 2014 11:01 AM

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12 replies

Jan 26, 2014 11:09 AM in response to cheyannebc

Does the iOS device connect to other networks?

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.


If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Apr 13, 2014 10:28 PM in response to cheyannebc

I TOO HAD THE SAME PROBLEM AND FOUND THE SOLUTION!!


Actually what happened first was that my ipod 4g was getting disconnected from my wifi network.. it would connect and when I would go to some app like mail which uses net it would get disconnected. So I was searching for solutions on the net with my mac and resetted network settings and resetted the ipod afterwhich it asked me to enter the password for my wifi network. I entered the correct password a couple of times but each time it would say "Unable to join network xxxx". So I was desparately searching for solutions and many people had suggested changing router settings. I did not want to change my router settings as I was afraid it would lead to some other problem because all other devices are getting connected to my network properly. I thought why not try restoring my ipod... so went to iTunes and restored my ipod.. it took roughly 10 minutes and after that my ipod took a couple of minutes to restart. And when it finished I saw the wifi symbol at the top!!! Imagine how I felt at that! I immediately went to safari and typed www.google.com and it was successful!!


HOPE THIS HELPS!!!

unable to join network

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