Q: iCloud backup is taking hours !!

My iCloud is taking 42+ hours to backup on my iPhone5. Its has being backing up for the past two days each time it gets one third of the way there and it decides to cut out completely therefore when it has to start up again it goes from the begining. Can any one help?

iPhone 5, iOS 7.0.3

Posted on Jan 26, 2014 11:29 AM

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Q: iCloud backup is taking hours !!

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by jeremy_v,

jeremy_v Jan 28, 2014 2:22 PM in response to Sarahtop
Community Specialists

Jan 28, 2014 2:22 PM in response to Sarahtop

Hi Sarahtop,

Thanks for visiting Apple Support Communities.

You may find the troubleshooting steps in this article helpful with backing up your iPhone to iCloud:

iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992

Cheers,

Jeremy
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by dfsixstring2,

dfsixstring2 Mar 25, 2014 1:23 PM in response to jeremy_v
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Mar 25, 2014 1:23 PM in response to jeremy_v

I find that KB article to be less than useless. The iPhone 5 I'm trying to support (for a user) is claiming to take 4+ hours to complete the initial iCloud backup. Granted, the user has 14GB of photos but I'm connected to a 50MB/sec Internet connection with plenty of throughput on my GB switches.
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by jeremy_v,

by dfsixstring2,

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