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thomasbrooks4 Level 1 Level 1

Hi, so during my update for iTunes 11.1.4 something happened and it couldn't be installed completely. I uninstalled iTunes and its components and tried to reinstall but got an error.

 

I completely followed the following link: http://support.apple.com/kb/ht1925

 

I uninstalled all components and related programs, deleted all Apple files off my computer from both Program Files and Program Files (x86) and tried to reinstall iTunes. After that I noticed that there was a part in the installing where it said "Rolling Back Action". With further research I found out it was due to the Apple Mobile Device. So once iTunes installed it would run fine but if I connected my iPhone it would say that the software required is not installed and to reinstall itunes. So I did the following steps before and it always did not install the Apple Mobile Device Support.

 

After that I found more articles describing how to restart AMDS using: http://support.apple.com/kb/ts1567

 

And tried that but after the reinstalls it gives me another error because AMDS isn't even in the Common Files\Apple\ folder.

 

So I looked at more articles and found out that I could extract the installers separately through the itunes installer. I did that and got the AppleMobileDeviceSupport64.msi installer separately but it gave me another error and wouldn't let me install.

 

I will attach pictures of several of the errors to get a feel of what I've seen.

 

I have Windows 8, I have installed the LATEST version of iTunes (11.1.4 at the iTunes website), I restarted my computer several times during each uninstall and reinstall. I followed the articles before perfectly.

 

What could be the problem?


Windows 8
Reply by b noir on Mar 2, 2014 5:59 PM Helpful
When nothing else has been working, sometimes people can get around this sort of issue by "grafting" in an AMDS rather than installing it. So it might be worth checking on Aurelius's graft solution at the following web page: http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/

All replies

  • thomasbrooks4 Level 1 Level 1

    Capture.JPGCapture2.JPGCapture3.JPG

    I hope this helps

  • thomasbrooks4 Level 1 Level 1

    To further explain:

     

    The first picture is the error I get when trying to restart the service, which I can't do because the file is not there.

    Following this article: http://support.apple.com/kb/TS1567

     

    The second picture is the AppleMobileDeviceSupport64.msi window that happens when I tried to install JUST the AMDS after unpacking the .exe installer.

     

    The third picture shows my Apple folder in the Common Files section and it shows that it doesn't even have any folder for Apple Moblie Device Support. This is what shows immediately after I install iTunes after a clean wipe.

     

    And just to let you know it isn't the MSVCR80.dll error or the ERROR 7 problem listed in this article:

    http://support.apple.com/kb/TS5376

     


     

    In summary, my iTunes opens and runs with no problem and no errors, but I only get an error when plugging in my phone because it never installed the Apple Mobile Device Support. After following countless articles and uninstalling and reinstalling it never installs AMDS so nothing helps. Thank you.

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    I've just added this section to my user tip on Troubleshooting issues with iTunes for Windows updates.

     

    If you are unable to get iTunes 11.1.4 to work on your computer you may wish to try reinstalling iTunes 11.1.3 from OldApps.com after going through the removal steps once more. In this instance the slightly older version of iTunes should open the library normally. On the first run it will tell you there is a new version of iTunes, tick "Do not ask me again" and then click "Don't Download".

     

    If you are game for an experiment you could try installing AMDS64 from the 11.1.3/64 setup package to see if that works, and failing that try rolling back the whole thing. For reference the two builds use the same versions of Bonjour and ASU.

     

    tt2

  • thomasbrooks4 Level 1 Level 1

    Hi, thank you for getting back to me on this. I will say that I have tried installing 11.1.3 and even 11.0.5 but that didn't work. However I will try to unpack the 11.1.3 AMDS and try that later and I will let you know if it works for me. Thanks.

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    Good luck.

     

    tt2

  • thomasbrooks4 Level 1 Level 1

    Sadly this did not work. Tried that, then did the unstall and reinstall then that and still did not work. Thanks anyway

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

     

     

    tt2

  • Mrs.Wild Level 1 Level 1

    OMG - i love you - this worked -

     

        I   CAN   ACCESS   ITUNES    NOW!!!!!!

     

    DOWNLOADED VERSION RELEASED 5 MONTHS AGO AND IT CAME UP ON PC - LIBRARY AND ALL!!!

     

     

    YOU RULE!!!!

     

    ++++++ YOU DESERVE A RAISE +++++++

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    I believe my salary has been doubled several times since I started volunteering here, making no difference at all to the take home pay, but thank you for the kind thought! 

     

    I'm really pleased to hear you've got your library back...

     

    You might want to stay well away from iTunes upgrades for some time.

     

    tt2

  • TB Tony B Level 1 Level 1

    Yesssssssss! Thank you, thank you, thank you. V11.1.3 working perfectly (I probably should have just used the windows Restore Point but didn't think of that until just now).

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    TB Tony B wrote:

     

    Yesssssssss! Thank you, thank you, thank you. V11.1.3 working perfectly (I probably should have just used the windows Restore Point but didn't think of that until just now).

     

    You're welcome.

     

    System Restore hasn't worked for everyone. At this point anything that gets iTunes working is a result!

     

    tt2

  • Mrs.Wild Level 1 Level 1

    your gonna kill me - but the older version refused to recognize any device or payment options - so i system restored to day one - now having issues getting old version through link

     

     

    i may clean sweep all and start over with new pc at this point

  • thomasbrooks4 Level 1 Level 1

    Just an update, it still isn't fixed. I have the newest version now which is the 11.5.5 and that still doesn't work with all of the processes listed before. Still says "rolling back action" whenever it gets to the Apple Mobile Device portion of the installation and ends up never installing it. Resulting in iTunes telling me that the required software isn't installed when I plug in my phone

  • b noir Level 9 Level 9

    When nothing else has been working, sometimes people can get around this sort of issue by "grafting" in an AMDS rather than installing it. So it might be worth checking on Aurelius's graft solution at the following web page:

     

    http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/

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