Disappearing Apple Mobile Device USB drivers

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Level 1

8 points

Disappearing Apple Mobile Device USB drivers

Hi

I am having all sorts of problems backing up my devices.

It took a while to work out the issue but the problem seems to be that the apple mobile device drivers keep disappearing from the USB section of device management and I need to keep restoring them to using the procedures outlined in the Apple help sheet titled iOS - Device not recognised in ITunes for Windows.

I need to go into the file explorer and manually identify the folder with the driver to "update" the driver.

I need to do this every time I restart the laptop and connect one of my devices.

Any ideas why the drivers will not remain in the USB section of device management?

Regards

iPad 2, iOS 7.0.3

Posted on Jan 26, 2014 3:05 PM

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Answer 1

Jan 26, 2014 3:20 PM in response to port50side50

Sounds like your operating system - Windows - has become unreliable and flakey? Possibly because you or someone else has unkowningly installed something that's causing it to have a problem. Another possibility is your PC is experiencing an intermittent hardware failure - hard drive having a problem for example. It might be a good idea at this time to back up anything you deem important and take it to your nearest PC repair centre and ask them to have a look at it.

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Answer 2

port50side50 Author

Level 1

8 points

Jan 26, 2014 5:51 PM in response to Antonio Rocco

Thanks - from hard experience I backup to HDD weekly and critical data to the cloud!

I will take a look at the Windows system however to date it has not shown any other flaky behaviour - it seems to pass all the security checks as well.

I will keep working on the issue and see what develops.

Many thanks

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