Computer says ipod is malfunctioning

Question

Level 1

1 points

Computer says ipod is malfunctioning

When I connect my ipod through the USB, I get a message saying that Windows does not regconize the device and that it the device is malfunctioning.

iPod nano (7th generation), Windows 8

Posted on Jan 26, 2014 3:28 PM

Reply

Answer 1

matt00

Level 5

4,041 points

Jan 28, 2014 9:41 AM in response to jbka2211

Hey jbka2211,

Thanks for the question. I understand that you are experiencing issues when connecting your iPod to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:

iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363

iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/TS1369

iTunes reports that "iTunes cannot recognize this iPod at this time"

http://support.apple.com/kb/TS1416

Thanks,

Matt M.

Reply