i have a windows 7 ultimate pc it had itunes 11.1.62 on it and said i needed to update. so i did. now during the load i get a message as to whether i have admin privliges.

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i have a windows 7 ultimate pc it had itunes 11.1.62 on it and said i needed to update. so i did. now during the load i get a message as to whether i have admin privliges.

I have a windows 7 ultimate pc. It is 64 bit and had Itunes running on it. it said i needed to update itunes. (was at 11.1.62). during the load it reported i needed system admin privliges I am in admin acct. it then could not start the mobile device driver.it reported my c++ for visual was bad. i reloaded the c++ libary.

it still would not load. so i removed itunes and dounloaded a freash copy. same problem. I just use itunes to load my ipads and iphone. but this is driving me to wards a different OS.

iPad 2, iOS 7.0.4

Posted on Jan 26, 2014 3:57 PM

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Answer 1

turingtest2

Level 10

278,297 points

Jan 26, 2014 3:58 PM in response to joyce652

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

Remove all of these items in the following order:

iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support

Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

Please note:

Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

HT1925: Removing and Reinstalling iTunes for Windows XP

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

tt2

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