iPod detected but not recognized??

Try this:

Windows 8.1, 64bit

It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.

I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.

Make sure you are using an administrator account. Any of them on your machine will do for the following

a) Get Windows to restart the drivers:

- disconnect your USB device and close ITunes

- connect your USB device

- if ITunes loads, close it.

b) File explorer:

• Open File explorer and browse to
• C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
• In that folder there should be a set of files named "usbaapl64...."
• right click on the one ending in "INF"
• Select Install. It's very quick.
• remove the USB device

c) Restart the computer.

When you login again, load ITunes before you attach your USB device.

THANK YOU richardmoye!!!

This worked for my iPod Nano 7th generation! 🙂

Thank you so much for this! So glad I found your solution before I went ahead and did an uninstall/reinstall - I haven't seen this suggestion anywhere else, and I've looked a lot! Clear instructions - made it simple!

Thank you for posting this Richard. It worked for me! I had already installed the driver but from device manager and not the order of steps you suggested. Your suggestion worked great. What a frustrating issue. And the suggestion of unstalling and reinstalling iTunes wasn't relevant. At least now we know that Apple doesn't use automated testing on iTunes install. At least not for the latest versions of Windows.

Thanks, this worked. Will the fix work for a similar problem but on Windows 7.

Thank you very much. This worked for me too. I went today to an Apple Store and they told me it was something that went wrong in the actualizations, that they would fix it soon, thru new actualizations.

THIS WORKED!!!!! You saved me!!!!!!!!!! I have working on this all day! and it took me two minutes after I foud this and it is working great!!!!!!!!!

I went through those steps but when I got into the drivers in mobile support I found no file that ended in "INF" so now I'm stuck and my iPod will still not connect. Help?

RRight click on each one only one of them says download. Hope this helps. Mine was the same way

THANK YOU SO MUCH, YOU HAVE MY EVERLASTING GRATITUDE.

I LOVE YOU!!! After an entire day of installing, reinstalling, deleting, etc. This is the fix. Now I must go an re-install all of my USB compatible devices.

THANK YOU!!!

😍🙂

i have tryed to do every thing that was said on this page and it dont work for me i cant find inf file at all and have tryed every thing to get it working dont know why it stop working when it was going good before can any one help me out

Wow! After hours of trying to follow Apples instructions to no avail--your's were simple, quick AND Effective! I had no hope that your's would be any different and was on the verge of giving up! I'm soooo glad I found your fix! THANK YOU!!!!!! Shame on Apple!!!!!!!!!

Thank you so much for the help richardmoye -- I had to create a community profile just to respond to you. ^-^ I only have to charge my iPod Nano every 1-2 weeks, or connect every now and then to upload some new songs, so this issue with the latest iTunes update only reached me this morning. So glad someone was able to provide a simple and quick fix! Thank you once more!

Thanks this worked for me as well. I couldn't find the file listed so I just kept right clicking on the ones I had until I foun the one that had "install" listed (for me it was just plain usbaapl64) and it worked perfectly. Don't forget to resart your computer it won't work until you do.