HT203512: iCloud: Account troubleshooting

Learn about iCloud: Account troubleshooting
rwort

Q: On my Windows laptop I updated my Apple ID and changed my pw on my laptop. I forgot my old Apple account pw. My iPhone demands the old login info and won't allow me to delete the old account

I need help managing my Apple account across my Windows laptop, iPhone 4s, and iPad iie. I updated and changed my id and pw because I changed email and forgot my old Apple pw.  Neither my iPhone or iPad recognize the updates.  Both demand the old account info and won't allow deletion of he old account on either device. Without the old id/pw combo, how do I access and update my Apple ID and iClount accounts for my iPhone and iPad?

iPhone 4S, iOS 7.0.2

Posted on Jan 26, 2014 7:20 PM

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Q: On my Windows laptop I updated my Apple ID and changed my pw on my laptop. I forgot my old Apple account pw. My iPhone demands the ... more

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  • by randers4,

    randers4 randers4 Jan 26, 2014 7:49 PM in response to rwort
    Level 9 (62,891 points)
    Jan 26, 2014 7:49 PM in response to rwort

    If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.