HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer
Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
Q: Hello. My iTunes has crashed. What I am left with is "Runtime Error" then "Program:C:\Program Files\common files" and on the next ... more
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Jan 29, 2014 10:53 AMby judysings,Hi maclennans,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
- Uninstall iTunes and all of its related components.
- Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
- Re-download and reinstall iTunes 11.1.4.
I hope this information helps ....
Have a great day!
- Judy
