HT202023: About in-app purchases
Learn about About in-app purchasesQ: I tried to make an in app purchase, but it says cannot be completed. it used to work, and I do not have restrictions for in app pu ... I tried to make an in app purchase, but it says cannot be completed. it used to work, and I do not have restrictions for in app purchase more
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Helpful answers
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Jan 29, 2014 11:45 AM in response to biubiubiubiuby judysings,Hi biubiubiubiu,
Welcome to the Support Communities!
The article below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Cheers,
- Judy
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Jan 29, 2014 9:43 PM in response to judysingsby ychowsam,I have tried all you suggested, but it doesn't work at all. It's not only happened to one APP, all purchase can't be made.
Plus I have sent couple emails to the support center, the staff can't give me any solution, but leave me a link regarding to the terms and condition of using itunes. I have taken a detail look of the terms and condition link and I m so sure I didn't violate any of the terms from the link. I have no idea why APPLE suspense the purchase feature for my account. I have been using APPLE product for very very long time. All my devices are from APPLE, and I just happened to get a new ipad and iphone. Now, my purchase feature is not working and the support center fails to give me any reason. I m so regret I m just a loyal fan to APPLE!
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Jan 31, 2014 4:50 AM in response to ychowsamby Buzzetta,I am experiencing the same exact problem as of yesterday (as far as I know) and no one seems to have a real answer. I even reset my Apple ID's password. I can make a purchase in the iTunes Store but not any in-app purchases. There are no restrictions on my phone.
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Feb 5, 2014 4:32 PM in response to biubiubiubiuby Unowho10,I've been having this same issue. I can buy things in app store but I can't buy anything in games/in app. I've google this issue and apple people keep saying do this or do that and nothing works.
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Feb 5, 2014 6:16 PM in response to biubiubiubiuby JessicaMc33,Same here to all the above. I email support and it seems I am ignored. This is my first Apple product ever as I have always stuck to androids and I am actually now regretting this very expensive purchase of an iPad that doesn't work nearly as well as my android devices I have. Nothing resolves the issue that I have googled but I have no problem purchasing music. Just the in game purcahses. Very frustrating since I have been emailing support for a week almost and still have no reply or solution. This may be the last Apple I purchase unfortunately since no one seems to be able to give me a resolution :(
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Feb 5, 2014 7:00 PM in response to JessicaMc33by lover of mac,i am expeirenceing this as well very frustrating
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Feb 5, 2014 7:24 PM in response to biubiubiubiuby Djbickley,Im having the opposite i will try to buy an app and it will tell me that it failed to make purchase pleas contact apple support.com/iTunes.com or some thing like that and I will tri another on but it still says the same thing
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Feb 5, 2014 10:03 PM in response to biubiubiubiuby Unowho10,Hey everyone i went to contact support and spoke to somone via chat they was able to fix my issue pretty fast it was something on their end they had to do. So if you are still having this issue i would contact apple support by chat not by email and explain to them whats going on.
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Feb 6, 2014 1:48 AM in response to biubiubiubiuby Derick3,Having same problem, tried to chat would not let me said I had to email. In that process now.
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Feb 9, 2014 12:16 PM in response to Derick3by Buzzetta,I wound up fixing it myself by uninstalling the game and then reloading it. For the other game I simply did the tired all annoying easy fix of wiping the phone and reinstalling everything from the last backup.
Whatever... annoying but it worked.
