The device cannot be restored in iTunes. An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager. During an update or restore, the device may no longer be recognized by iTunes. It happened suddenly, no

I am onwindows 8.1, and I cannot get itunes which has for years to recognise the 5S or Ipad 2. I sysnc every day or back-up after work. Needless to say i can use a friend?

-Evan

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard 20-b014

iTunes 11.1.4.62

QuickTime not available

FairPlay 2.5.16

Apple Application Support 3.0

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.0.32

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 001BB8F00B300D18

Current user is not an administrator.

The current local date and time is 2014-01-27 04:23:46.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: aa7bf5d43f8834d58d1d13ad545e35b1

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {53795DCD-C1F5-4173-A608-6808ED751063}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {D6E431A0-BD7D-46E2-BCFD-6BA81598ABC4}

Description: Ralink RT5390R 802.11bgn Wi-Fi Adapter

IP Address: 192.168.1.8

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sun Jan 26 21:44:30 2014

Lease Expires: Mon Jan 27 21:44:30 2014

DNS Servers: 192.168.1.1

Adapter Name: {CF99C9A8-D3D4-4CE8-939B-53543BDF962E}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-01-27 04:17:42.

**** Device Connectivity Tests ****

iPodService 11.1.4.62 (x64) is currently running.

iTunesHelper 11.1.4.62 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod nano (5th Generation) running firmware version 1.0.2

Serial Number: 5K0120XQ72A

iPhone 5s (GSM) running firmware version 7.0.4

Serial Number: F17LMDADFFFQ

iPad 2 (GSM) running firmware version 7.0.4

Serial Number: DLXG93U1DFJ1

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.