HT201413: Resolve issues between iTunes and third-party security software
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Q: once i connect my iphone 5 to my laptop ,i can sync everything,but the iphone is not charging while its synced???please help ... more
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Jan 29, 2014 1:53 PMby pedro d,Hello there, ishrath06.
The following Knowledge Base article provides some great recommendations for troubleshooting your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
In particular:
Battery does not charge
- Verify that the outlet being used is working.
- Try another USB power adapter if available.
- If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
- Try another USB cable if available.
If the issue persists, follow these troubleshooting steps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
