HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security softwareQ: I still get the same message can't identify Ipod correctly. I plugged another Ipod and it did the same. I plgged my ipod into anot ... I still get the same message can't identify Ipod correctly. I plugged another Ipod and it did the same. I plgged my ipod into another computer only for it to tell me I must try later but the Itunes is has not been updated. more
-
All replies
-
Helpful answers
-
Jan 29, 2014 1:01 PM in response to Ralph.eby pedro d,Hello there, Ralph.e.
The following Knowledge Base article provides some great recommendations that would be applicable in your case:
iOS: Device detected but not identified properly on iTunes for Windows
http://support.apple.com/kb/ts2818
Although you may have already reinstalled iTunes, if you get to that step in the article, you may want to run through those steps again to assure you have a clean install of all pertinent applications.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro
