1 Reply Latest reply: Jan 29, 2014 12:36 PM by Delgadoh
jcmartin1981 Level 1 Level 1 (0 points)

I have pre-ordered an album and the item is available for download in the iTunes store. Iit shows as purchased but I cannot figure out how to get the items to download to my computer.  Any help is appreciated Thank-you

  • Delgadoh Community Specialists Community Specialists (1,405 points)

    Hey jcmartin1981,

     

    These are the methods of downloading a pre-order:

    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.

     

    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.

     

    from: iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    I would try the Check for Available Downloads feature.

     

    Welcome to Apple Support Communities!

     

    Take care,

    Delgadoh