HT201328: How to unlock your iPhone

Learn about How to unlock your iPhone
PaulXAXA
Level 1 (0 points)

Q: Hello. I sent a request for iphone unlocking:

Hello. I sent a request for iphone unlocking:

 

Status of your ATT Mobile Device (Phone or Tablet) Unlock request

IMEI Number012646004628828
Request Date/Time01/06/2014 10:08 PM
Request Number6673769
Current StatusATT Mobile Device Unlock Approved

But I can't still unlock it. I updated iOs, I restored data, but iphone isn't unlocked. On a site http://iphoneimei.info/ phone statute "locked". What shall I do?

iPhone 4, iOS 7.0.4

Posted on Jan 27, 2014 12:29 PM

Close
PaulXAXA

Q: Hello. I sent a request for iphone unlocking:

  • All replies
  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 27, 2014 12:34 PM in response to PaulXAXA
    Level 9 (59,779 points)
    iPhone
    Jan 27, 2014 12:34 PM in response to PaulXAXA

    Generally when you receive an email from AT&T about an unlock, it will tell you if the phone has been unlocked and then tell you to wait 24 hours before restoring the device to complete the unlock. I'm not sure where you got this screenshot you shown, but if you received the unlock email, then you need to connect the device to iTunes, restore it as new, not from a backup and you should see the message, Congratulations, you iPhone is unlocked, in iTunes. If you restore and do not see that, then you need to contact AT&T.

  • by PaulXAXA,

    PaulXAXA PaulXAXA Jan 27, 2014 12:53 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 27, 2014 12:53 PM in response to ChrisJ4203

    it from a site: https://www.att.com/deviceunlockstatus/client/ru/

    imei: 012646004628828

    request number: 6673769

    the letter from ATT came 01/06/2014, but phone isn't unlocked.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 27, 2014 1:25 PM in response to PaulXAXA
    Level 9 (59,779 points)
    iPhone
    Jan 27, 2014 1:25 PM in response to PaulXAXA

    As I stated in my reply, if you tried to restore the phone in iTunes to new and did not receive the Congratulations message after you recieved an email from AT&T saying the device was unlocked, then you need to contact AT&T. No one here can help you with this.