Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Don't trouble with the genieo adware uninstaller - when tested, it has left active software behind that needs to be removed manually. The instructions posted earlier by Linc Davis should be effective.
Sophos now also include genieo in their threat list; in the category Viruses and Spyware : Trojan : Adware
Just another victm reporting here. When trying to download some OpenOffice extensions today (from OO official site) this malaware showed up and I mistekenly installed it thinking it was the extension I was looking for. Now I'm trying to get rid of this virus. I can't believe their site is still out there (www.genieo.com). It should be blacklisted ASAP. Thank you for all advices on removing this invasion.
When trying to download some OpenOffice extensions today (from OO official site) this malaware showed up and I mistekenly installed it thinking it was the extension I was looking for.
Can you point me to a specific page where this download can be found? If OpenOffice has started distributing Genieo, that's very concerning and should be documented.
I tried to backtrack my steps but the link to genieo is not appearing now.
Today I was trying to download the following extension:
When I hit on the "dowlond extension" green button, instead of appearing the extension window, a genieo window showed up, which I inadvertedly hit, thinking it was the extension I was looking for.
I see the problem immediately... On clicking the Download Extension button on that page, you are redirected to a Sourceforge page. The download begins immediately on reaching that page, but that's easy to miss, and if you do, you're likely to click on the download button displayed in a Genieo ad that sometimes loads on that page:
Undoubtedly, you clicked that button, which would have taken you to another page, from which you would have downloaded Genieo. You'd still have to open the InstallGenieo.dmg file, then run the installer on that disk image, in order to install Genieo.
That link kinda sounds like the problem.. I only recently started using Mumble rather than Ventrilo.. and Mumble v1.2.4 had given me issues with a greyed out 'Quit 'button, requiring force quitting the app every time.. so I was keen to get the update to v1.2.5 when Mumble prompted me.. but I had problems with the update link.
Frst couple of attempts the link just died.. then it appeared to do the install but left me with v1.2.4 still installed not v1.2.5.. so I manually went to Sourceforge and its just possible I hit the wrong download button.. but hey, that means the Genieo link is on the Sourceforge page with a big old download button, strategically placed!
As soon as it started running and flagged the name Genieo, I was suspicious.. but sometimes these Apps are made by companies with a different name to the software (this includes many WoW add-ons) however as soon as it mentioned 'alterations that might take 10 mins', I realised it was not Mumble being installed and immediately pulled the plug with a Force Quit on the installer.. made no difference, it quietly continued the install anyway, only annoucing the fact when it had finished (lesson learned, next time I will force power down the Mac).
Fairly sure I have now exterminated Genieo from the system, though.. thanks to advice on this thread.
I have tried to use this advice to remove Genieo but when I click on services, reveal in finder I get the message;
The operation can’t be completed because the item can’t be found.
You haven't told us who's advice you are following, but note that in Linc Davis' entry he says:
"A folder may open with a file selected, or the file may be absent, in which case you'll get a message that it doesn't exist."
So ignore it and keep working your way through all the steps.
OK I'm using the advice in Linc Davis' entry. I'm not having any success and think it's because I'm not clear on exactly what I should be pasting in the Go To folder entry, particularly the first line.
I have pasted each of the ten lines listed starting with "/Applications/Genieo.app" and the result is "this folder can't be found". But when I reboot the problem still exists. What exactly is the first line I should enter in the Go To folder?
I have pasted each of the ten lines listed starting with "/Applications/Genieo.app" and the result is "this folder can't be found".
So Genieo must not be installed on your computer.
But when I reboot the problem still exists.
You have not described "the problem" so I don't know what to tell you.