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HT1920: Recovering a forgotten iTunes Store account name

Learn about Recovering a forgotten iTunes Store account name

HT1920 help

48 Views 1 Reply Latest reply: Jan 27, 2014 1:04 PM by King_Penguin RSS
stormeemartin Calculating status...
Currently Being Moderated
Jan 27, 2014 1:01 PM

i forgot the answers to my security questions. is there any way of finding them out?

  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Jan 27, 2014 1:04 PM (in response to stormeemartin)

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

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