HT202649: If you can't sign in with two-step verification using your Apple ID

Learn about If you can't sign in with two-step verification using your Apple ID
helen2626

Q: why i have some security question that i never seen before?

I tried to change my password on apple id and i got some security questions that i never seen before..what can i do in this case?please help me

Posted on Jan 27, 2014 1:13 PM

Close

Q: why i have some security question that i never seen before?

  • All replies
  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jan 27, 2014 1:21 PM in response to helen2626
    Level 10 (104,006 points)
    Apple TV
    Jan 27, 2014 1:21 PM in response to helen2626

    Welcome to the Apple Community Helen.


    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.


    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.