ITunes update will not work in Windows 8.1

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ITunes update will not work in Windows 8.1

I just tried to install the ITunes update on my laptop with Windows 8.1. The install failed and now I'm recieving the following error messages:

Microsoft Visual C++ Runtime Library

Runtime Error

Program C:\Program Files (x86)itunes\itunesHelper.exe

R6034

An application has made an attempt to load the C runtime library incorrectly.

Please contact the applications support team for more information.

Thsi is he 2nd computer that I've had this problem with. The first cost me over a $100.00 to fix.

I've tried the uninstall and reinstall and that dod not fix the problem.

Please tell mer how to fix this problem.

Thank you

Windows 8

Posted on Jan 27, 2014 2:48 PM

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Answer 1

sterling r

Community Specialist

Jan 29, 2014 9:13 AM in response to joeflannagan

Hey there Joe,

It sounds like you are getting this error message when installing iTunes 11.1.4 on your computer. This error message is mentioned in the following article:

iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376

"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"

Follow these steps to resolve the issue:

Check for .dll files

Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.

If you find QTMovie.DLL, or any other .dll files, move them to the desktop.

Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.

Uninstall and reinstall iTunes

Uninstall iTunes and all of its related components.

Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.

Re-download and reinstall iTunes 11.1.4.

Part of the troubleshooting does involve re installing iTunes again, but the article linked therein will show how to uninstall iTunes and its associated programs as well for a clean install.

Thank you for using Apple Support Communities.

All the best,

Sterling

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