f1stu

Q: how to change an apple id from previous owner?

I have just brought a used mac and want to change the apple id to my own.  Everytime i go to update it asks for the previous owners password and won't let me enter my own ID.

iMac, OS X Mountain Lion (10.8.1)

Posted on Jan 27, 2014 3:01 PM

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Q: how to change an apple id from previous owner?

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  • by Niel,Helpful

    Niel Niel Jan 27, 2014 3:02 PM in response to f1stu
    Level 10 (314,528 points)
    Mac OS X
    Jan 27, 2014 3:02 PM in response to f1stu

    Delete all the applications and then download them from your Apple ID. You may want to erase the internal drive and install a fresh OS.

     

    (98838)

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jan 27, 2014 3:11 PM in response to f1stu
    Level 9 (58,956 points)
    Photos for Mac
    Jan 27, 2014 3:11 PM in response to f1stu

    I totally agree with Niel regarding erasing the drive and doing a fresh install.

  • by babowa,Solvedanswer

    babowa babowa Jan 27, 2014 3:22 PM in response to f1stu
    Level 7 (32,357 points)
    iPad
    Jan 27, 2014 3:22 PM in response to f1stu

    You will need to boot from either:

     

    the original install DVD which the seller should have given you if the Mac had Snow Leopard or earlier installed originally,

     

    or,

     

    use Internet Recovery (Command + Option + R) to erase your drive and reinstall - that method only works with Macs which came with Lion or later installed originally.

     

    Erasing it is necessary as that is the only way to associate the Mac and the OS with your Apple ID as the currently installed OS is tied to the seller's ID forever and it not transferable. Neither are any apps which he might have left; you wouldn't be able to update or reinstall any of it.

     

    If you need the install disk, call Apple and give them your serial number; they will send replacement disks at a nominal charge.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 27, 2014 3:45 PM in response to f1stu
    Level 10 (208,037 points)
    Applications
    Jan 27, 2014 3:45 PM in response to f1stu

    The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.

    1. You don't own another Mac.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.

    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.

    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.

    2. You do own another Mac.

    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.

    Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.

    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it under your ID. In that case, contact iTunes Support.

  • by f1stu,

    f1stu f1stu Jan 28, 2014 2:37 AM in response to babowa
    Level 1 (0 points)
    Jan 28, 2014 2:37 AM in response to babowa

    Thanks Babowa,

     

    Because it alreay had MS word installed I was trying to get away with keeping it.  Lining the pockets of MS more than I have to pains me.  This is my first MAC of my own.  I used them in the early 90's when I was at school, but made the mistake of going over to the dark side.

     

    The mac does not have an optical drive built in to it and is around 9 months old so I guess I use the Command - option - R method.

     

    Thanks for all the speedy replies.

     

    Stu.

  • by babowa,Helpful

    babowa babowa Jan 28, 2014 7:53 AM in response to f1stu
    Level 7 (32,357 points)
    iPad
    Jan 28, 2014 7:53 AM in response to f1stu

    Hopefully that will work without the seller having done one of the steps (referred to below); I'm assuming you cannot reach the seller - he is supposed to unregister the Mac and the OS if Lion or later (licensing legal language: "you may make a one time transfer, etc, etc" here:

     

    https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN

     

    After you've reinstalled, you can try and see if you can add the serial number to your profile - that way it would be registered with your Apple ID (along with the OS).

  • by Linc Davis,

    Linc Davis Linc Davis Jan 28, 2014 7:57 AM in response to f1stu
    Level 10 (208,037 points)
    Applications
    Jan 28, 2014 7:57 AM in response to f1stu

    Lining the pockets of MS more than I have to pains me.

     

    Using a computer that is loaded with pirated software, and potentially spyware, should pain you even more. It should feel like buying used clothes at a flea market and then wearing them without washing them first.