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How do I reset my security questions if i'm not receiveing the email confirmations?.. it says they have the correct email address on file but under the security resets it has a yahoo acount? mine is a gmail and it always has been.

How do i reset my security questions if i'm not recieving the email confirmations?

it says they have the correct email address on file but under the security resets it has a yahoo address?

mine is gmail and it always has been.

Posted on Jan 27, 2014 4:31 PM

Reply
1 reply

Jan 28, 2014 1:51 AM in response to noynak

The email that shows on the reset link will be the rescue emai address that you put on your account, it won't be the same as your primary email address.


If you don't have access to that email account (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

How do I reset my security questions if i'm not receiveing the email confirmations?.. it says they have the correct email address on file but under the security resets it has a yahoo acount? mine is a gmail and it always has been.

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