voice mail
When listening to voice mail, the message suddenly stops and the "edit greeting" page appears. Anyone else have this problem with the Iphone 5?
iMac, Mac OS X (10.7.4)
User profile for user:
sheila_m.
User level:
Community Specialist
Hello figfamfive,
Thank you for the details of the voicemail issue you are experiencing. I recommend following these steps for the issue you described:
Resolution
Follow these steps to troubleshoot voicemail issues on your iPhone:
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
- Call your iPhone from another phone and attempt to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.
iPhone: Troubleshooting voicemail
http://support.apple.com/kb/TS4430
Thank you for using Apple Support Communities.
Best,
Sheila M.