figfamfive
Level 1 (0 points)

Q: voice mail

When listening to voice mail, the message suddenly stops and the "edit greeting" page appears.  Anyone else have this problem with the Iphone 5?

iMac, Mac OS X (10.7.4)

Posted on Jan 27, 2014 6:14 PM

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figfamfive

Q: voice mail

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  • by sheila_m.,Helpful

    sheila_m. sheila_m. Jan 30, 2014 3:13 PM in response to figfamfive
    Community Specialists
    Jan 30, 2014 3:13 PM in response to figfamfive

    Hello figfamfive,

     

    Thank you for the details of the voicemail issue you are experiencing.  I recommend following these steps for the issue you described:

     

    Resolution

    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and attempt to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.

     

    iPhone: Troubleshooting voicemail

    http://support.apple.com/kb/TS4430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.