1 Reply Latest reply: Jan 27, 2014 11:51 PM by King_Penguin
stevejones150 Level 1 Level 1

How do I reset my security questions to make a purchase on iTunes? I am using my PC for the first time and cannot recall the answers that are required to complete the transaction, and there seems to be no option to reset.

Windows 7
  • King_Penguin Level 10 Level 10

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312


    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699


    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use