HT201355: Change your Apple ID password
Learn about Change your Apple ID password
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All replies
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Helpful answers
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Jan 28, 2014 1:43 AM in response to edz25by edz25,we've try to restore the phone but itunes is seeking for apple id and password
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Jan 28, 2014 1:55 AM in response to edz25by wjosten,Send her here:
https://iforgot.apple.com/appleid
Simple fact is, if she can't remember this info, you won't be able to re-activate the phone, it will be a useless for anything other than a paperweight. Called Activation Lock.
Apple can't/won't help you with this.