HT201355: Change your Apple ID password

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edz25

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Q: my sister forgot her apple id and password also her email address what should we do her phone was lock

my sister forgot her apple id and password also her email address what should we do her phone was lock

iPhone 5, iOS 7.0.4

Posted on Jan 28, 2014 1:42 AM

I have this question too

Q: my sister forgot her apple id and password also her email address what should we do her phone was lock

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by edz25,

edz25 Jan 28, 2014 1:43 AM in response to edz25
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Jan 28, 2014 1:43 AM in response to edz25

we've try to restore the phone but itunes is seeking for apple id and password
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by wjosten,

wjosten Jan 28, 2014 1:55 AM in response to edz25
Level 10 (94,615 points)

iPhone

Jan 28, 2014 1:55 AM in response to edz25

Send her here:

https://iforgot.apple.com/appleid

Simple fact is, if she can't remember this info, you won't be able to re-activate the phone, it will be a useless for anything other than a paperweight. Called Activation Lock.

Apple can't/won't help you with this.
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