I need to know what to do. I keep getting a message telling me iTunes is trying to open runtime incorrectly and to contact iTunes. But of course thats easier said than done. All I want to do is download the update. To be honest I'd be content if I could redown load the old version. Any Ideas please?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Thankyou so very much I was on the point of giving up iTunes.
Rob Reynolds
You're welcome. 🙂
Latest and evolving advice is now at:
Troubleshooting issues with iTunes for Windows updates.
tt2
Cannot download iTunes. Problem with Runtime errror what do I do please?
