Microsoft Visual C++ runtime library error R6034

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Level 1

5 points

Microsoft Visual C++ runtime library error R6034

After trying to update iTunes which failed using the normal process, I then used Apple's suggestion to go to tools, download, and then used the msi programmes to install. Then I started to get error messages;

"Microsoft visual C++ runtime library

Runtime error

C:\program files (x86)...

R6034

An application has made an attempt to load the C runtime library incorrectly"

I have uninstalled iTunes & iCloud, downloaded the latest setup programme from Apple & installed it, and continue to get the message

So now I've even done a system restore to a week ago; I am STILL getting the message. And of course it's impossible to get to Apple's support people to ask them how to resolve it; just get caught in the website support viscous circle as Apple don't want to talk to anyone.

HELP!!!!!!!!!!!!!!

iPod touch, Windows 7

Posted on Jan 28, 2014 4:50 AM

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Answer 1

turingtest2

Level 10

272,725 points

Jan 28, 2014 5:03 AM in response to paulharness

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

Remove all of these items in the following order:

iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support

Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

Please note:

Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

HT1925: Removing and Reinstalling iTunes for Windows XP

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

tt2

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Answer 2

Jan 28, 2014 7:07 AM in response to turingtest2

turing, thank you so very much, I had the identical problem, and this process worked perfectly for me!

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Answer 3

turingtest2

Level 10

272,725 points

Jan 28, 2014 7:48 AM in response to PatrickZJD1

You're welcome. 🙂

tt2

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Answer 4

GV237

Level 1

0 points

Jan 30, 2014 4:00 AM in response to turingtest2

thanks,

this solved the problem

only remaining question, why Apple Mobile Device Support cannot be deinstalled ?

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Answer 5

sbqe2

Level 1

0 points

Jan 30, 2014 10:35 AM in response to turingtest2

turing, thank you so very much, I had the identical problem, and this process worked perfectly for me as well.

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Answer 6

turingtest2

Level 10

272,725 points

Jan 30, 2014 10:46 AM in response to sbqe2

You're welcome. 🙂

Those still having trouble should now refer to:

Troubleshooting issues with iTunes for Windows updates

tt2

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Answer 7

Jan 30, 2014 10:49 AM in response to GV237

For some reason Apple's uninstall program for Mobile Device Support was not written correctly. As long as it doesn't have to uninstall Mobile Device Support, it will install iTunes correctly.

These are the folders you need to manually delete the contents of:

C:\Program Files\Common Files\Apple\Mobile Device Support

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

If you don't have the Mobile Device Support folder in either location, reboot and try to install the software. This has worked for lots of people so far. I hope it works for you, too.

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