iTunes update stop in the middle, help!

Question

iTunes update stop in the middle, help!

hi everyone,

Just a few days ago, iTunes ask me to update so I started the process as what I've done before. But unexpectedly the process stopped in the middle and I could not understand what did the pop-up bubble said, so I simply start the update process over again. The process just stopped at the same spot.

I tried a few more times and then I gave up. The next day I repeated trying but the problem still exist. And I can't even operate iTunes anymore that it says a file called "MSVCR80.dll" is missing. 😟

The software update app suggested me to download the set-up app and install iTunes again.

I know this can be a solution, but would this make all my media in the iTunes library lost or what can I do to avoid the risk?

Please help! Thanks!

Posted on Jan 28, 2014 6:43 AM

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Answer 1

Delgadoh

Level 4

1,493 points

Jan 30, 2014 2:24 PM in response to gabrielleung225

Hey gabrielleung225,

Follow the steps in this link to resolve the issue (you should not lose your library if you follow these steps):

iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376

When you uninstall, the items you uninstall and the order in which you do so arearticularly important:

Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

iTunes

Apple Software Update

Apple Mobile Device Support

Bonjour

Apple Application Support (iTunes 9 or later)

Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

Let us know if following that article and uninstalling those components in that order helped the situation.

Welcome to Apple Support Communities!

Sincerely,

Delgadoh

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