I am using Windows 7 and when i downloaded the latest version of Itunes it keeps giving me a runtime error; I un-install the old version; loaded new verision off desktop and same result? What do i do next?

Cannot download newest Itune version on Dell windows 7 computer; continue to get Runtime error!!!!!

Windows 7

Posted on Jan 28, 2014 9:32 AM

Reply
1 reply

Jan 28, 2014 9:46 AM in response to Gabe1951

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)


Remove all of these items in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support (if this won't uninstall move on to the next item)
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.




The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.




Please note:

Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

HT1925: Removing and Reinstalling iTunes for Windows XP

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8



tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am using Windows 7 and when i downloaded the latest version of Itunes it keeps giving me a runtime error; I un-install the old version; loaded new verision off desktop and same result? What do i do next?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.