2 Replies Latest reply: Jan 30, 2014 6:02 PM by aeioux
aeioux Level 1 (0 points)

I installed OS X Mavericks two days ago.  My computer will not access Airport Extreme.  I downloaded printer software for Mavericks for HP 7520 a wireless machine.  The HP 7520 can find Airport but my computer can find neither.  (A direct USB hookup does work, however.)  For Time Machine backups I am using WD MyBook Live 3T.  The HP and WD are share with my wife who uses a MacBook Pro, is running OSX 10.6.8, and is having no issues.  Software seems to be up to date in both machines.  These things seem to point to the Airport Extreme being the problem.  How can it be fixed?


iMac (21.5-inch Mid 2011), Mac OS X (10.6.8)
  • mario49 Community Specialists

    Hello aeioux,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    Wi-Fi: How to troubleshoot Wi-Fi connectivity

    http://support.apple.com/kb/HT4628?viewlocale=en_US

     

    About Wireless Diagnostics

    http://support.apple.com/kb/HT5606

     

    iOS and OS X: Recommended settings for Wi-Fi routers and access points

    http://support.apple.com/kb/HT4199

     

    Best of luck,

    Mario

  • aeioux Level 1 (0 points)

    Customer support related to Mavericks finally solved the problem.  As suspected Airport was invisible to the computer.  Lots of things were tried, but going to Preferences and picking Network and then picking Advanced.

    The main problem seemed to be that nothing was indicated for "Configure IPv6".  Once that was activated and and "Link-local only" were chosen.  Things were set up to get things back to normal although getting the WD MyBook Live recognized was a bit of a hassle.  The wireless printer was easy after that.  I did not check your references, Mario but do appreciate your trying to help.