1 Reply Latest reply: Jan 30, 2014 11:55 AM by mario49
Bonita102 Level 1 Level 1 (0 points)

Keynote does not respond after downloading the update

  • mario49 Community Specialists Community Specialists (3,570 points)

    Hello Bonita102,


    Thanks for using Apple Support Communities.

    For more information on this, take a look at:


    Mac OS X: How to troubleshoot a software issue



    If the issue occurs in one application only

    For example, one application does not open or unexpectedly quits. Mac OS X v10.4 and later can help with applications that unexpectedly quit by offering to open the application with default settings. If this doesn't help, skip to "Drag the application to the Trash and reinstall it if the issue persists..." below.

    1. Make sure you are using the latest version of the software. Check with the manufacturer if the product is published by a third party.
    2. If the issue only occurs while using a specific document, try creating a new document or replacing your document with a backup. Your document may be damaged. If possible, try testing with either a new file or a known-good file.
    3. Drag the application to the Trash and reinstall it if the issue persists. Some Apple applications that may have been included with your computer can be reinstalled by using the Install, Restore, or iLife disc that came with the computer. See these links for more information:



    Best of luck,