Stretchomarx
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Q: Sleep mode problems

I have a early 2011 MacBook Pro running mavericks with 8 gig of 3rd party ram, that will go to sleep and spontaneously reboot with the lid open or closed about every two hours....  Any ideas what I can or need to do to fix this? Or is anyone else having this issue.

MacBook Pro, OS X Mavericks (10.9)

Posted on Jan 28, 2014 9:35 AM

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Stretchomarx

Q: Sleep mode problems

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  • by mario49,

    mario49 mario49 Jan 30, 2014 12:42 PM in response to Stretchomarx
    Community Specialists
    Jan 30, 2014 12:42 PM in response to Stretchomarx

    Hello Stretchomarx,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

    http://support.apple.com/kb/TS4636

     

    1. Start the Mac from OS X Recovery.
      If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
    2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).

      Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
    3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
    4. Install OS X on the external drive.
    5. Start up from the external drive.
    6. Use Software Update to install all updates until it reports "Your software is up to date."
    7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the iss to occur.
    8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
      If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

     

     

    Best of luck,

    Mario