This ipad cannot be used because the required software is not installed

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Level 1

9 points

This ipad cannot be used because the required software is not installed

I got this message when i update itunes on my pc, I have uninstalled itune and re instail using revo unistall over 10 times and gone through every thing solution on this forum to no avail. I please I need help. I did try extracting intune using winrar and got his message "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again." I have tried to do that repeatedly. Although iTunes will install, Apple Mobile Device Support won't. It looks like it is installing and then it rolls back and says "Apple Mobile Device Support wasn't install on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again." Please I need help.

Thanks.

iPad 2, iOS 7.0.4

Posted on Jan 28, 2014 10:25 AM

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Answer 1

Skydiver119

Level 9

53,547 points

Jan 28, 2014 10:39 AM in response to Sesese

Try uninstalling iTunes, apple mobile device support and apple appliation support (via the control panel. add/remove programs) then reinstall iTunes.

THere seems to be a bit of a conflict between the most recent iTunes update and possibly a windows update.

I had to uninstall all 3 of those programs to get my iPad to syn last night

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Answer 2

Skydiver119

Level 9

53,547 points

Jan 28, 2014 10:53 AM in response to Sesese

It is very frustrating. Good luck getting it working.

I don't know how you download your iTunes. but if you used a stand alone installer for a previous version you can try to install that since it does seem to be the most recent update that started the problem.

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