The download for my recently redeemed digital copy will not commence.

Hello, everyone. This is my first time on these forums.


I bought a movie which supplied a code, and once I redeemed the code on iTunes, I postponed the download for a later time. However, the option to download the movie is not to be found anywhere on iTunes. Furthermore, when I try to redeem the code to try again, I am told that "this code has already been redeemed."


I just want my digital copy...haha


Thank you,


-Nic

Windows 7

Posted on Jan 28, 2014 11:06 AM

Reply
1 reply

Jan 30, 2014 2:23 PM in response to LoneAsianCajun

Hi LoneAsianCajun!


I have a couple of articles here that may help you find this purchase. First, here is an article about resuming interrupted downloads:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/ht1725


I also have an article for you about finding your past purchases:


Downloading past purchases from the iTunes Store, App Store, and iBooks Store

http://support.apple.com/kb/ht2519


Take care, and thanks for visiting the Apple Support Communities.


-Braden

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The download for my recently redeemed digital copy will not commence.

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