HT201328: How to unlock your iPhone

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Fedup1989
Level 1 (0 points)

Q: Having issues with orange getting my unlocking code can Apple do something about it?

Orange say they have sent it apple and you are holding back when I know it's them

 

Please help as constant lies are coming from them

 

I requested and paid for this 6th jan and been told for the past 5 days I will have an email from Apple in 24 hours and everyday it's not there

iPhone 4S, iOS 7.0.1

Posted on Jan 28, 2014 12:06 PM

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Fedup1989

Q: Having issues with orange getting my unlocking code can Apple do something about it?

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  • Helpful answers

  • by brad805,

    brad805 brad805 Jan 28, 2014 12:28 PM in response to Fedup1989
    Level 5 (7,345 points)
    Jan 28, 2014 12:28 PM in response to Fedup1989

    This problem is between you and Orange. Apple cannot help. The only way to know if Orange unlocked iPhone, is to Restore iPhone with iTunes on computer. When the Restore is finished, iTunes will tell you it is unlocked, if it is.

  • by wegras,

    wegras wegras Jan 28, 2014 12:29 PM in response to Fedup1989
    Level 6 (15,194 points)
    Wireless
    Jan 28, 2014 12:29 PM in response to Fedup1989

    Orange ( UK?) will do and claim everything and anything to delay unlocking

    Apple's role is simple Orange send them details of the iPhone they have approved for unlocking and the relevant iPhone is removed from the lock database.

    This process is automated and Apple do not and cannot delay the process

     

    locking is a carrier thing

    Apple sell non carrier locked iPhones

     

    This is the process

    http://support.apple.com/kb/HT5014

  • by Fedup1989,

    Fedup1989 Fedup1989 Jan 28, 2014 1:07 PM in response to brad805
    Level 1 (0 points)
    Jan 28, 2014 1:07 PM in response to brad805

    Hi thanks for the reply orange have told maybe if I contact apple they could do something

     

    It's just excuses from them every day which is getting seriously frustrating

     

    I was just wondering if apple could do anything for a fed up Apple fan

     

    Is there a database I can check to see if this request has been sent?

  • by wegras,

    wegras wegras Jan 28, 2014 1:57 PM in response to Fedup1989
    Level 6 (15,194 points)
    Wireless
    Jan 28, 2014 1:57 PM in response to Fedup1989

    Apple can do nothing as explained ,once Orange have processed the request therest at Apple's end is automatic

    no human intervention ( if it did it would require an army )

    You can call Applecare and they may tell you the status of the iPhone on the Lock database  but you know that already and they may charge you

    Have you followed the doc linked for the bit you have to do