How to unlock my Apple ID
I need help to unlock my Apple ID and change my security question !
iPad
Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
I need help to unlock my Apple ID and change my security question !
iPad
If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and then log back in so as to 'refresh' the account on it.
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can 't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
How to unlock my Apple ID