1 Reply Latest reply: Jan 28, 2014 12:30 PM by King_Penguin
Mariadlopez Level 1 Level 1 (0 points)

I need help to unlock my Apple ID and change my security question !

  • King_Penguin Level 10 Level 10 (110,755 points)

    If your account is disabled then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'

    You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and then log back in so as to 'refresh' the account on it.

    For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can 't get your account enabled via the above)

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use