iTunes Match stopped updating - and then stopped working

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iTunes Match stopped updating - and then stopped working

I've been using iTunes Match from day one and I haven't got any problem until last week...

I added a few songs to my iTunes Match library last monday. They refused to show up on any iOS device (2 iPhone 4S and one iPad 2). So I took my iPad and disconnected it from iTunes Match, and then reenabled it. There, each time I start the Music App, I get stuck to the "Loading iTunes Match" screen for a few minutes and when it's done, I only see the music I have already on my iPad.... I've tried so far:

- Updating iTunes to 11.1 on my PC and re-updating iTunes Match

- Over Wifi (several different networks) and over 3G

- disconnecting my device from my Apple ID and reconnecting

- Rebooting my device

- Removing all songs from my lib

- Manually syncing a song or two from my PC with iTunes

- Playing with the "Show All Music" and "Use iTunes Match" toggles to no end

It's all the same: I can't get any new songs from iTunes Match. Everytime I launch the music app, I get the "loading itunes match" screen for a few minutes and then I get my regular library.

NOTE: I have bought a few albums from the iTunes store. I can see them in my lib, but I cannot download them from the music app. The cloud transforms itself into a circle and then back to the cloud after a second or two. I can download them from the iTunes store. This is not an issue for me but it might be related.

iPhone 4S, iOS 7.0.4

Posted on Jan 28, 2014 12:17 PM

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Answer 1

Jan 29, 2014 2:02 AM in response to pieroxy

First, in iTune, enable the iCloud Status column in the iTunes browser and tell us what the status of the "missing" tracks is. Pull down View > View Option and select "iCloud Status" and close the small window.

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Answer 2

pieroxy Author

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Jan 29, 2014 2:28 AM in response to Michael Allbritton

Thanks for the quick reply. A few notes:

1. While I still have the original problem on my Wife's phone, on my phone and iPad I now cannot access anything from iTunes Match since I disconnected the device.

2. What I failed to mention is that the songs I added did show up in iTunes on a Mac and on a Windows PC. So I guess the iCloud status is good (status is "téléchargé" in french which translates in "Downloaded")

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Answer 3

Jan 29, 2014 4:57 AM in response to pieroxy

I think you may mean "uploaded." At any rate, see if this posting helps you with the iOS devices: Re: iTunes Match - 'No Music' on iPhone 4

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Answer 4

pieroxy Author

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Jan 29, 2014 2:54 PM in response to Michael Allbritton

You're right, it means Uploaded.

Thanks for the link. Looking at it, I was really confident, but after numerous tries, it doesn't look like it will fix it. After deleting the iTunes_Control folder, everything starts all over again and I'm stuck on the "Loading iTunes Match" screen each and every time I launch Music.

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Answer 5

Jan 29, 2014 7:42 PM in response to pieroxy

In that case let's try something else. Turn off iTunes Match on the device, and make sure you have a backup. Then go to Settings > General > Reset and tap "reset all settings." You won't lose any data on the device, but you'll have to reenter some passwords.

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Answer 6

pieroxy Author

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Jan 29, 2014 10:50 PM in response to Michael Allbritton

I did that, and when I reactivated the "iTunes Match" switch, it basically told me that I wasn't an iTunes Match subscriber and that I needed to connect to iTunes Match on my PC to get started... Then I got back to square one.

I'm using the same email on my PC than on my iPhone and iPad - and I didn't change them recently...

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Answer 7

Jan 30, 2014 3:36 AM in response to pieroxy

Sign out of the iTunes Store on the device, then do a hard reset by holding down Power+Home until you see the Apple logo then log back into the iTunes Store and enable iTM.

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Answer 8

pieroxy Author

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Jan 30, 2014 4:07 AM in response to Michael Allbritton

Still, no luck. My iPhone's library desesperately only shows the 6 albums I've purchased from the iTunes store... and the "Loading iTunes Match" message comes up everytime I load the Music App. And I can't download them from the music app, I need to go to the iTunes store to be able to download them.

By the way, thanks a lot for the help you're providing here. I'm very grateful, even though we haven't solved it yet.

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Answer 9

Jan 30, 2014 5:33 AM in response to pieroxy

Sounds like it's time to reset the settings. Make sure you've got the iPhone backed up the go to Settings > General > Reset and tap "reset all settings." You won't lose any data, but you may need to re-enter some passwords. Then re-enable iTM.

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Answer 10

pieroxy Author

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Jan 30, 2014 7:31 AM in response to Michael Allbritton

I already did that as you suggested above, with no results...

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Answer 11

Jan 30, 2014 7:37 PM in response to pieroxy

Sounds you need to restore your iPhone to factory and set it up as a new device. This Apple KB article will tell you how: http://support.apple.com/kb/HT1414

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Answer 12

pieroxy Author

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Jan 31, 2014 12:23 AM in response to Michael Allbritton

Hmmm... I was afraid this day would come... will do over the weekend.

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Answer 13

pieroxy Author

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Jan 31, 2014 9:29 AM in response to Michael Allbritton

So... I did that, and I still have the problem. What I did:

1. plug in the phone into an USB plug

2. deactivate "locate my iphone"

3. Set the phone in airplane mode to make sure no external stimuli will disturb the process

4. Clicked on "Backup"

5. Clicked on 'Restore'

6. While the apps were reinstalling, I swithed iTM back on (and made sure "See all music" was ticked)

7. Launched the music app

I was greeted by the now infamous (for me) "Loading iTunes Match" screen, and then back to square one. Only the 6 albums I ever bought from iTunes show up, I can't download them from Music, and everytime I launch music I get the "Loading iTunes Match" screen first.

So I guess it's down to two choices:

1. I'm doing something very wrong

2. the problem isn't on my device. I also have two other iOS devices showing the same behavior, so I suspected as much for a while, but I guess it's now more certain than ever.

Do you have any idea where I can go from there to get this working?

The easy way out will be to switch to the Amazon cloud player, but I'd prefer keeping iTunes match which is much better integrated into the iPhone.

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Answer 14

Jan 31, 2014 9:57 AM in response to pieroxy

I think the mistake you made was when you restored from the backup. Something in the Music app DB that is stored on the iPhone is corrupted. So restoring the backup simply restored the same mucked up state. You need to set the iPhone up as a new device. If this doesn't work, though, there's not really anything more we can do on this forum to help. You'll need to make an appointment at the nearest Genius Bar and hope they can help.

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Answer 15

pieroxy Author

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Jan 31, 2014 9:59 AM in response to Michael Allbritton

Do you mean that in order to test this I need to lose all data from all my apps? Is there a way to get that back afterwards?

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