HT1766: Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
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Q: I'm having trouble backing my phone up it keeps saying I've never baked up before
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Jan 30, 2014 8:56 AMby Allen A,Hello Annsley1,
The following article can help you get an iCloud backup in place.
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Cheers,
Allen
