CourtneyDevers

Q: My iPad mini will not connect to the internet, My iPad mini will not connect to the internet

My iPad mini says my password to my internet router is incorrect. It's not incorrect. Help

iPad, iOS 7.0.4

Posted on Jan 28, 2014 3:12 PM

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Q: My iPad mini will not connect to the internet, My iPad mini will not connect to the internet

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  • by sterling r,

    sterling r sterling r Jan 30, 2014 1:57 PM in response to CourtneyDevers
    Community Specialists
    Jan 30, 2014 1:57 PM in response to CourtneyDevers

    Hello Courtney Devers,

     

    It sounds like you are unable to join your Wi-Fi network with the error message saying the password is incorrect. I recommend these troubleshooting steps from the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Restart your iOS device.
    2. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    3. Tap TS4562--i-01.png and Forget this Network.
    4. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    5. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    6. Update your device to the latest version of software.
    7. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    If the issue persists I would next try the steps from this section down toward the bottom:

     

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling