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Jan 30, 2014 1:57 PM in response to CourtneyDeversby sterling r,Hello Courtney Devers,
It sounds like you are unable to join your Wi-Fi network with the error message saying the password is incorrect. I recommend these troubleshooting steps from the article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
- Tap
and Forget this Network. - Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one. - Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If the issue persists I would next try the steps from this section down toward the bottom:
Unable to connect to a Wi-Fi network
- Verify that you're attempting to connect to your desired Wi-Fi network.
- Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Thank you for using Apple Support Communities.
Take care,
Sterling
