HT204550: Apple software on Windows: May see performance issues and blank iTunes Store

Learn about Apple software on Windows: May see performance issues and blank iTunes Store
AndyB999

Q: iTunes Update failed, windows 7, can no longer open iTunes

I tried to download and install the latest version of iTunes, via the automated notification I get and it failed. I can no longer open iTunes.

I get a Run Time Error.

 

Program: C:\Program Files\iTunes\iTunes.exe

 

R6034

An application has made an attempt to load the C runtime library incorrectly.

Please contact the application's supportteam for more information.

 

Any suggestions?

Windows 7

Posted on Jan 28, 2014 3:51 PM

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Q: iTunes Update failed, windows 7, can no longer open iTunes

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  • by sterling r,Solvedanswer

    sterling r sterling r Jan 30, 2014 7:09 AM in response to AndyB999
    Community Specialists
    Jan 30, 2014 7:09 AM in response to AndyB999

    Hey there AndyB999,

     

    It sounds like you are getting this error message when installing iTunes 11.1.4 on your computer. This error message is mentioned in the following article:

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

    • "Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
    Follow these steps to resolve the issue:

    Check for .dll files

    1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    3. Reboot your computer.
      Note: Depending on your operating system, you may only have one of the listed paths.

    Uninstall and reinstall iTunes

    1. Uninstall iTunes and all of its related components.
    2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    3. Re-download and reinstall iTunes 11.1.4.

     

     

    Part of the troubleshooting does involve re installing iTunes again, but the article linked therein will show how to uninstall iTunes and its associated programs as well for a clean install.

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by AndyB999,

    AndyB999 AndyB999 Jan 30, 2014 8:28 AM in response to sterling r
    Level 1 (0 points)
    Jan 30, 2014 8:28 AM in response to sterling r

    Thank you. I followed all your steps.

    The QTMovie.dll wasn't on my PC, so I moved all the dll's under the Program Files\iTunes location. Not sure what that did.

    Then I removed iTunes as documented. Rebooted, and then re-loaded iTunes and got version 11.1.4.62. It is now working as before.

    Andy

  • by sterling r,

    sterling r sterling r Feb 12, 2014 6:35 AM in response to AndyB999
    Community Specialists
    Feb 12, 2014 6:35 AM in response to AndyB999

    Excellent! Thank you for the update, I'm glad all is now well.