Why are MP4 files disappearing from iTunes?

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OPRF1969 Author

Level 1

1 points

Why are MP4 files disappearing from iTunes?

I am running OSX 10.7.5 with the latest software that will run on my 2007 Mac Pro. I have my iTunes Library on a separate internal drive and have had it that way since I got this Mac. I transfer movies to this library location via Finder and then go to iTunes and use the "Add to Library" menu option. A few weeks ago I found that when I tried to Add To Library, the movie file (MP4) would literally disappear out of the folder location on the hard drive. I have run Disk Utility and restarted the system and I still have the same issue. Any thoughts?

Mac Pro, Mac OS X (10.7.5)

Posted on Jan 28, 2014 5:37 PM

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Answer 1

OPRF1969 Author

Level 1

1 points

Feb 2, 2014 5:38 AM in response to OPRF1969

My son (a former Apple Genius) finally figured out what was happening to my movies. A recent upgrade of iTunes seems to have a new feature that determines if the movie was purchased or gotten from another source. When the Add To Library option is used, if the new purchased movie was in the Movie folder, it is added to iTunes and remains in the same folder location. A movie from another source, if in the Movie folder to begin with, is moved by iTunes into the Home Videos folder in the iTunes Library. If you prefer to keep all of your movies in the Movie folder, which seems like the logical thing to do, select the movie title in iTunes and then right click to Get Info. Then select the Options tab at the top of the window, Change the Media Type to Movies - this will change the library file folder location where the file is stored and also change the location where the file is found in your AppleTV.

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