HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

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yinyin7576

Q: cant open itunes from computer due to a missing file prompt by computer even after repair of programe still the same. Anyone can help?

Cant open itunes from my computer as was informed due to missing files.  Even after trying repair of software from programe also failed to launch itune

Posted on Jan 29, 2014 2:26 AM

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Q: cant open itunes from computer due to a missing file prompt by computer even after repair of programe still the same. Anyone can h ... more

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  • by turingtest2,

    turingtest2 turingtest2 Jan 29, 2014 4:38 AM in response to yinyin7576
    Level 10 (86,007 points)
    Apple TV
    Jan 29, 2014 4:38 AM in response to yinyin7576

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

     

    Remove all of these items in the following order:

    • iTunes
    • Apple Software Update
    • Apple Mobile Device Support (if this won't uninstall move on to the next item)
    • Bonjour
    • Apple Application Support

     

    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

     

     

     

    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

     

     

     

    Please note:

    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

    HT1925: Removing and Reinstalling iTunes for Windows XP

    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

     

     

    tt2