Stuck on grey Screen on Install of 10.6.3 from Install DVD

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Stuck on grey Screen on Install of 10.6.3 from Install DVD

I have a MBP 2010 2.53 GHz i5 4GB. I had to order the Snow Leopard 10.6.3 DVD from Apple (as advised) as original OSX version install disc was lost. However after pressing and holding C (or 'option' and selecting install DVD) I can't get passed the grey apple screen with with logo. Disc spins but nothing happens.

Currently the machine has 10.9.1., but I want to erase the drive (write zeros to the drive) and reinstall the original OSX for a new owner. Have Apple given me the correct OSX?

Mac OS X (10.6.3)

Posted on Jan 29, 2014 1:36 AM

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Answer 1

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OGELTHORPE

Level 9

57,305 points

Jan 29, 2014 3:01 AM in response to NickWaiheke

If you are using a 'white retail' disk, that will not work in your case. You will need a copy of the original installation disk which can be obtained from Apple Customer Support. Have your MBP serial number ready and there is a charge.

https://discussions.apple.com/thread/2759663?tstart=0

Ciao.

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Answer 2

NickWaiheke Author

Level 1

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Jan 29, 2014 4:42 PM in response to OGELTHORPE

Thanks. I started the process with the call to Apple to order the correct OS version. Looks like they have just sent me the retail version (it came in in shrinked wrapped white cd box) rather than the speciifc one that came with my MBP. Back talking to apple support . .

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Answer 3

LowLuster

Level 6

12,105 points

Jan 29, 2014 5:17 PM in response to NickWaiheke

You have to be VERY SPECIFIC when you call. You need to ask to speak to someone to order Original System Reinstall Discs and you will need the serial number of that Mac to get them.

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