HT201407: If you can't activate your iPhone

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Zeyad1974

Q: how i can activate my second-hand iphone 4s without referring back to old owner ? I purchase it from second-hand shop ; i have purchasing invoice

how i can activate my second-hand iphone 4s without referring back to old owner ? I purchase it from second-hand shop ; i have purchasing invoice

iPhone 4S, iOS 7.0.4

Posted on Jan 29, 2014 5:16 AM

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Q: how i can activate my second-hand iphone 4s without referring back to old owner ? I purchase it from second-hand shop ; i have pur ... more

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  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 29, 2014 5:20 AM in response to Zeyad1974
    Level 5 (7,636 points)
    Jan 29, 2014 5:20 AM in response to Zeyad1974

    If you mean the device is in 'Activation Lock', which means that you need to input an Apple ID & Password to get past taht screen during the Setup Assistant, then there is no method available.  You need to contact the point of sale, and ask them to remove the Activation Lock, or refund your money.

  • by Zeyad1974,

    Zeyad1974 Zeyad1974 Jan 29, 2014 7:00 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 29, 2014 7:00 AM in response to TJBUSMC1973

    money is not refundable  (: ; and the point of sales which i purchase from is for used devices ! and when i by it it was working ; the issue happen when i reset the device ;

    What you say mean that i bay pace of steel

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 29, 2014 7:02 AM in response to Zeyad1974
    Level 9 (59,808 points)
    iPhone
    Jan 29, 2014 7:02 AM in response to Zeyad1974

    If you cannot get the shop to make contact with the former owner to have Find My iPhone removed, then you will NEVER be able to activate the phone. It is useless to you, and in your words yes, a piece of steel.

  • by wjosten,

    wjosten wjosten Jan 29, 2014 7:02 AM in response to Zeyad1974
    Level 10 (94,634 points)
    iPhone
    Jan 29, 2014 7:02 AM in response to Zeyad1974

    Zeyad1974 wrote:

    money is not refundable 

     

    Then you're the proud owner of a paperweight. Next time, purchase from an official source.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 29, 2014 7:03 AM in response to Zeyad1974
    Level 8 (38,305 points)
    Mac OS X
    Jan 29, 2014 7:03 AM in response to Zeyad1974

    Your phone is activation locked. This is an anti-theft feature of the iPhone. That means that the previous owner did not give up possession of it; this also most lkely means the phone was stolen. It is useless to you; you will never be able to make it work. The store that sold it to you should not have sold a non-working phone to you. If they will not take it back go to the police, as they are most likely a dealer in stolen phones.

  • by Zeyad1974,

    Zeyad1974 Zeyad1974 Jan 29, 2014 7:06 AM in response to Lawrence Finch
    Level 1 (0 points)
    Jan 29, 2014 7:06 AM in response to Lawrence Finch

    Lawrence Finch ;

    That what will happen now .

    thanks for all

  • by Chris CA,

    Chris CA Chris CA Jan 29, 2014 7:08 AM in response to Lawrence Finch
    Level 9 (79,677 points)
    iTunes
    Jan 29, 2014 7:08 AM in response to Lawrence Finch

    "That means that the previous owner did not give up possession of it; this also most lkely means the phone was stolen."

    No, it does not "mean this".

    It simply means the previous owner did not turn off findmyiphone.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 29, 2014 7:11 AM in response to Chris CA
    Level 8 (38,305 points)
    Mac OS X
    Jan 29, 2014 7:11 AM in response to Chris CA

    The number of people who forget to turn off Find my iPhone before selling the phone I suspect is vanishingly small, because erasing the phone (which any sane person will do before giving away or selling a device that is full of personal information) requires turning off Find my iPhone and thus Activation Lock. Thus, I stand by my statement that it most likely means the phone was stolen. Not a guarantee, but it's a good place to put your bet.

  • by Chris CA,

    Chris CA Chris CA Jan 29, 2014 7:19 AM in response to Zeyad1974
    Level 9 (79,677 points)
    iTunes
    Jan 29, 2014 7:19 AM in response to Zeyad1974

    Your phone is activation locked. This is an anti-theft feature of the iPhone. That simply means that the previous owner did not turn off FindMyiPhone. Thats all it means. Nothing else.

    If you do not have the previous owners contact info or their AppleID/password, you will not be able to use the iPhone.

    You should take it back & get a refund.

  • by Chris CA,

    Chris CA Chris CA Jan 29, 2014 7:21 AM in response to Lawrence Finch
    Level 9 (79,677 points)
    iTunes
    Jan 29, 2014 7:21 AM in response to Lawrence Finch

    Lawrence Finch wrote:

     

    because erasing the phone (which any sane person will do before giving away or selling a device that is full of personal information)

    Yeah, you'd think people would do this, would you?

    Many people don't (so they must be insane?), they simply delete stuff and some don't even do that.

    and this must be only the insane people or thieves out there, right?