petertoledo

Q: my download did not work. how do i get the app i bought?

How do I get the app I bought but download failed, but is marked downloaded?

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Jan 29, 2014 8:40 AM

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Q: my download did not work. how do i get the app i bought?

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  • by sterling r,

    sterling r sterling r Jan 31, 2014 9:57 AM in response to petertoledo
    Community Specialists
    Jan 31, 2014 9:57 AM in response to petertoledo

    Hey there petertoledo,

     

    It sounds like an application was downloaded from the Mac App store but it is not working correctly, and you cannot redownload it. Use the following info to delete the incomplete/non working application first:

    OS X Mountain Lion: Install, update, and uninstall apps

    http://support.apple.com/kb/ph11356

    Uninstall apps


    • To uninstall apps you purchased from the Mac App Store, hold down an app’s icon in Launchpad until all the icons begin to jiggle. Click an app’s delete button (x) to uninstall the app.If an icon doesn’t have a delete button, that app can’t be uninstalled. For example, apps that come with OS X can’t be uninstalled.
    • To uninstall other apps, drag the app to the Trash (the Trash is located at the end of the Dock), and then choose Finder > Empty Trash.If you change your mind, before emptying the Trash, select the app in the Trash, and then choose File > Put Back.Warning: When you empty the Trash, the app is permanently removed from your computer. If you have any files that you created with the app, you may not be able to open them.

     

    Then download it again from the Mac App Store with the following article:

    Mac App Store: Finding your purchased apps

    http://support.apple.com/kb/HT4483

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling