HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
rtih

Q: iTunes won't open on Windows 7

iTunes won't open on Windows 7.

Error message says MSVCR80.dll is missing.

Re-installing iTunes over the top didn't work, it couldn't get passsed a mobile devices error. Any thoughts anyone?

Windows 7, iTunes

Posted on Jan 29, 2014 8:47 AM

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Q: iTunes won't open on Windows 7

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  • by sterling r,

    sterling r sterling r Jan 31, 2014 9:19 AM in response to rtih
    Community Specialists
    Jan 31, 2014 9:19 AM in response to rtih

    Howdy rtih,

     

    It sounds like you are unable to open iTunes after a recent update. I suggest the troubleshooting steps from the article named:

    iTunes 11.1.4 for Windows: Unable to install or open

    http://support.apple.com/kb/TS5376

    Check for .dll files

    1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    3. Reboot your computer.
      Note: Depending on your operating system, you may only have one of the listed paths.

    Uninstall and reinstall iTunes

    1. Uninstall iTunes and all of its related components.
    2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    3. Re-download and reinstall iTunes 11.1.4.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling