Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Follow these steps to resolve the issue:
Check for .dll files
- Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
- If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
- Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
I recommend the following article if you continue to receive an error:
Thank you for using Apple Support Communities.
I appreciate your getting back with me and sending the instructions as to what to do. Unfortunately, I'm still having trouble getting iTunes to load on my computer. Here's what I've done up to now:
After searching all files in the iTunes folders ending with .dll, I moved all of these files to my desktop and then rebooted my computer. Next, I used the Window's Fixit Program to remove any remainder file fragments that may have been left on the harddrive during the uninstall of the previous iTunes. Then I rebooted my computer.
Next, I clicked the provided link (http://www.apple.com/itunes/download/) to download iTunes 11.1.4 for Window's (64-bit). While the download was progressing, an error message window popped up: "Service Apple Mobile Device failed to start. Verify that you have sufficent priviliges to start system services."
I looked at the troubleshooting article provided in your email, and found the services to the Apple Mobile Device and (1st) stopped the service, then (2nd) restarted the service. I tried to reinstall the iTunes download and received the same message as posted above, which leaves me back to square one. What do I do from here?
Message was edited by: ahab1964
Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
All the best,
I finally was able to install iTunes!!
When unistalling Apple's software on my PC, I had to unstall all program files, yet one file, Apple Mobile Device Support, would not uninstall until I had unistalled every other Apple related program. After 2 hours of figuring out what to do (Quicktime was the last one - I had forgotton about it), THEN I was able to do an unistall of AMDS.
If you are having trouble getting rid of AMDS, unistall all Apple related software first, including:
- Apple Software Update
- Apple Application Support
- then, Apple Mobile Device Support
That's all there was to it, but wow, what an ordeal!!