4 Replies Latest reply: Aug 4, 2006 4:42 PM by totty486
totty486 Level 1 Level 1 (0 points)
My ipod has been functioning but my computer no longer recognizes it. After taking steps to rectify this from the ipod support site, I realized that my ipod software has been deleted from my computer. I still have the disk that came with my ipod but when I try to use it it tells me to plug in my ipod to configure it. Do I have to configure my ipod for the computer to recognize it? If I configure will I lose all the music saved on my ipod?

Thank you for your help.

Dell Dimension 2350, Windows XP
  • Jeff Bryan Level 9 Level 9 (61,785 points)
    The fact that the iPod updater is no longer on your computer shouldn't make any difference to whether the iPod is recognised or not. The software is stored on the iPod not the computer and the installation disk and the iPod updater are just a means of getting it there.

    If you need to restore the iPod, then the music on it will be erased, but it will not affect the music in iTunes so you can just reload the iPod afterward.

    It's also much better to use the latest iPod updater to restore the iPod as the installation disk will likely contain outdated software. You can download it here.

    http://www.apple.com/ipod/download/
  • totty486 Level 1 Level 1 (0 points)
    I have downloaded the new ipod updater but when I plug in my ipod it says "can't mount ipod". So I can not update it or restore it.
    I plugged my ipod into my friend's computer and that computer was able to recognize it but my computer, the only computer I have ever used to update my ipod, can not recognize it.
    I asked about reinstalling the ipod software because it was suggested on the ipod support site.
    The support site suggested that windows may confuse my ipodwith network drive.When I followed the directions (http://docs.info.apple.com/article.html?artnum=93499) I noticed that the ipod is not listed under disk management as the site says it should be.
  • iPod_nano_1_GB Level 5 Level 5 (6,810 points)
    Hello,

    Try these steps for your "Can't mount iPod" issue:

    Eject your iPod from computer (for now).
    Close Updater and iTunes programs.
    Restart the computer.
    Put your iPod into disk mode.
    Connect your iPod to your computer.
    See if your Updater works for your iPod.


    Also, sometimes, when the Updater says "Can't mount iPod" it means that the iPod's actual hard drive is somehow out of place. Try this:

    Tap your iPod firmly several times on both sides using your hand. This may work for you to tap your iPod's hard drive back to correct place. And it works for a lot of people! (if their iPod HD is out of place)

    ~~Kylene
  • totty486 Level 1 Level 1 (0 points)
    Thanks for your help but unfortunately my ipod is no longer functioning. After I plugged the ipod in to see if the computer recognize it, it froze while I was listening to it. I'm planning on taking it to an apple store.
    Thanks again for taking the time to answer my question.