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error message 7 error 126

When updating to latest itunes program failed to install. I attempted several times to reinstall the program but error messages kept coming up. I followed directions to uninstall the program. I removed most bonjour files and common / apple files manually but was unable to remove all files as messge informed me that files were in use. I opened task manager and removed any files that mentioned apple. I attemped to remove files again with no success. I attempted to reinstall itunes but continue to get error messages.


here are the messages that I have gotten: "Apple mobile device failed to start"

"program cannot start because MSVCR80.DLL is missing, try to reinstall"

program not installed correctly error 7 (error 126)


Any suggestions on how to solve this issue?

Windows 7

Posted on Jan 29, 2014 10:59 AM

Reply
7 replies

Jan 31, 2014 10:55 AM in response to steve10000

Hey steve10000,



Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:


iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376


Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.


Symptoms may include:


"The program can't start because MSVCR80.dll is missing from your computer"

"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”

"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"

"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”



Resolution


Follow these steps to resolve the issue:



Check for .dll files


1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.


2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.


3. Reboot your computer.

Note: Depending on your operating system, you may only have one of the listed paths.



Uninstall and reinstall iTunes

1. Uninstall iTunes and all of its related components.


2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.


3. Re-download and reinstall iTunes 11.1.4.



Thanks,


Matt M.

error message 7 error 126

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